Support
Frequently asked questions
Products & testing
Who are KORVARO LABS products for?
Products are supplied exclusively for in-vitro laboratory research by qualified individuals and institutions. They are not for human or animal use of any kind, and we do not provide dosing, administration or protocol information.
Where can I find a Certificate of Analysis (COA)?
Each product page lists its lots. When a genuine testing document for a lot is received, it is published on that lot and becomes searchable on the COAs / Testing page by product or lot number. If a lot shows 'COA pending', no document has been published yet.
Why do some products show 'documentation pending'?
We only publish documentation we actually hold. Rather than display placeholder or generic results, a product shows a pending state until lot-specific documentation is available.
Ordering
Do I need an account to order?
No. Guest checkout is available. An account lets you see your order history in one place.
Is my payment information stored?
No. Payments are completed on the payment provider's secure hosted page. KORVARO LABS never receives or stores card numbers.
Which payment methods are accepted?
[ACCEPTED PAYMENT METHODS REQUIRED]
Shipping
Where do you ship and how long does it take?
[SHIPPING DESTINATIONS AND TRANSIT TIMES REQUIRED]
What is your return policy?
See Shipping & Returns. [RETURN POLICY SUMMARY REQUIRED]
Account
How do I check the status of my order?
Use the link in your order confirmation, or sign in to your account and open Orders. Tracking numbers appear once an order ships.